Privacy Policy
Fusemi connects people through real-world activities. This policy explains what we collect, why we collect it, who else sees it, and how to get it changed or removed. It covers the Fusemi app and the fusemi.io website, and sits alongside our Terms of Service.
The short version: we collect the minimum needed to run the service and keep people safe. We do not sell your personal information, show third-party advertising, or track you across other companies’ apps and websites.
Who we are
Fusemi L.L.C-FZ is the data controller for the information described here. You can reach us at [email protected], or by post at Fusemi L.L.C-FZ, 6th Floor, Meydan Grandstand, Meydan Road, Dubai, United Arab Emirates.
What we collect
What you give us
- Mobile number. This is how you sign in. We verify it with a one-time code.
- First and last name, shown on your profile.
- Date of birth, used to confirm you are 18 or over.
- Gender, asked at signup. Not shown to anyone and not used for matching.
- Profile photo, and any other photos you add.
- Your interests and the activities you say you want to do.
- Messages you send through the app, including photos shared in chats.
We do not ask for your email address, home address, or payment card details. We do not collect a username, a bio, or any written description of you beyond your name. We do not run facial recognition or any identity check on your photos, and there is no option to connect a social media account, so we never receive anything from one.
Things you give us permission for
A few features ask for a device permission first. Decline any of them and the rest of the app works as normal; you can change your mind at any time in your device settings.
- Photos and camera, for the pictures you choose to add.
- Contacts, so Find Friends can check the phone numbers in your address book against Fusemi accounts and show you which of your contacts are already here. We use them for that and nothing else.
What we collect as you use the app
- Location. With your permission, so we can show activities and people near you. You control this in your device settings and can turn it off at any time; the app still works, but nearby results will not.
- Activity records - which activities you join, host, or cancel, and who else was there.
- Device and diagnostic data - device model, operating system, app version, IP address, crash reports, and which features you use.
If you RSVP on the web
You can RSVP to an activity from a web link without creating an account. That form asks for your first name only, so the host knows who is coming. We keep it for as long as the activity is live and delete it within 90 days afterwards.
Why we collect it
Under the GDPR we need a lawful basis for each purpose. Ours are:
- To provide the service - your account, profile, matching, messaging and activity coordination. Basis: performance of our contract with you.
- To keep people safe - investigating reports, blocking abuse, preventing fake accounts, and enforcing our Community Guidelines. Basis: our legitimate interest in a safe community.
- To fix and improve the app - crash reports and anonymous usage patterns. Basis: legitimate interest.
- Location, contacts, photo library access and push notifications. Basis: your consent, which you can withdraw in your device settings at any time.
- To meet legal obligations - responding to lawful requests and keeping records we are required to keep. Basis: legal obligation.
What we do not do
- We do not sell your personal information, and we never have.
- We do not show third-party advertising in the app.
- We do not share your information with data brokers.
- We do not track you across other companies’ apps or websites, and we do not build advertising profiles from your activity.
We use product analytics and crash reporting to understand which features are used and what breaks. That is about the app, not about you as an advertising target, and it is not combined with data from anywhere else.
Who else sees your information
Other people on Fusemi
Your name, photos and interests are visible to other members. Your date of birth, your age and your gender are not shown to anyone. When you join an activity, the host and the other people going can see that you are attending. Your mobile number is never shown to other members - messaging goes through the app, and nothing from your contacts or photo library is ever visible to anyone else.
Companies that work for us
We use a small number of service providers to run Fusemi: cloud hosting and databases, messaging infrastructure, one-time-code delivery by SMS, subscription billing, push notifications, product analytics and crash reporting. They may only process your data on our instructions and for these purposes. We do not name them individually here because the list changes; email [email protected] if you want the current one.
Legal and safety
We will share information where we are legally required to, or where we believe in good faith that it is necessary to prevent serious harm, investigate a safety incident, or cooperate with a law enforcement request that we are satisfied is valid.
If the business changes hands
If Fusemi is acquired or merges with another company, your information may transfer with it. We will tell you before that happens and the new owner will be bound by this policy until it gives you notice of a different one.
Where your information is held
Fusemi operates from the United Arab Emirates, and our providers store data in the UAE, Europe, Singapore and the United States. Where we move personal data out of the UK or the European Economic Area, we rely on the UK and EU Standard Contractual Clauses with each provider. Email [email protected] for details of the safeguards that apply to a particular transfer.
How long we keep it
- Your account and profile - for as long as your account exists.
- Messages - for as long as your account exists, or until the conversation is deleted.
- Location data - up to 12 months, then deleted.
- Contact phone numbers - kept only while contact syncing is switched on.
- Web RSVP names - up to 90 days after the activity.
- Crash and diagnostic data - up to 24 months.
- After you delete your account - your profile stops being visible to other members straight away. We then remove your personal data from our active systems and instruct our providers to do the same. Copies can persist in encrypted backups and provider archives for up to 24 months while those are rotated out, after which they are gone. We keep a minimal record for longer only where we have to: safety reports and blocks involving your account, so the person who reported you stays protected, and anything we are legally required to retain. Messages you sent stay visible to the people you sent them to, shown as from a deleted account.
Your rights
Wherever you live, you can ask us to:
- Give you a copy of the personal data we hold about you
- Correct anything that is wrong
- Delete your account and your data
- Stop using your data for a particular purpose, or restrict how we use it
- Withdraw a consent you gave us, such as location
Most of this you can do yourself in the app - edit your profile, change your privacy settings, block or report someone, or delete your account outright. For anything else, email [email protected]. We reply to requests as quickly as we can and always within 30 days. We will not treat you differently for exercising any of these rights.
If you are in the UK or the European Economic Area
You also have the right to data portability and the right to object to processing based on our legitimate interests. If you think we have handled your data badly, please tell us first - but you can complain to your national data protection authority at any time, and to the Information Commissioner’s Office if you are in the UK.
If you are in California
You have the right to know what we collect and why, to delete it, to correct it, and not to be discriminated against for asking. We do not sell or share personal information as those terms are defined by the CCPA, so there is nothing to opt out of. Precise location counts as sensitive personal information; we use it only to show you nearby activities and people, never to infer anything about you, so the right to limit its use does not change what we do - but you can switch location off at any time in your device settings.
Automated processing
We rank the people and activities we show you using your stated interests and how far away things are. It affects what appears in your feed and nothing else - no decision with a legal or similarly significant effect is made about you automatically.
Security
Your data is encrypted in transit and at rest, access is limited to the people who need it to do their job, and sign-in is by one-time code to your mobile number rather than a password. Your messages are encrypted in transit and at rest, but they are not end-to-end encrypted: we can access message content where we need to investigate a safety report or where the law requires it.
No service is perfectly secure. If a breach affects your personal data and puts you at risk, we will tell you and the relevant regulator as quickly as we can.
The website
fusemi.io uses only the cookies needed to make the site work and to count page visits in aggregate. We do not use advertising or cross-site tracking cookies, so there is no consent banner to click through.
Children
Fusemi is for adults. You must be 18 or over to have an account. If we learn that someone under 18 has signed up we delete the account. If you believe a minor is using Fusemi, tell us at [email protected].
Changes to this policy
If we change anything material, we will show you a notice in the app before the change takes effect and update the date below. Continuing to use Fusemi after that means the new version applies to you.
Contact
Questions, requests, or complaints about privacy: [email protected]. For anything else, our Support page lists every way to reach us.